한국어 · 日本語

Help and contact

If you need help with Sai, email contact@neuralab.kr. We reply within 3 business days (Korea time).

When you contact us

Tell us your app version (bottom of Us → Settings), your device and OS version, and the screen and situation where the problem happened. Never send your password or verification codes. If a screenshot shows photos, chats or health information, please hide everything except what we need.

I forgot my password

Tap “Forgot password” on the sign-in screen to get a reset code at the email you signed up with. If the email doesn’t arrive, check your spam folder, then contact us. If you signed up with Apple or Kakao, sign in with the same account.

I’m not getting notifications

Turn on message and comment notifications in Us → Settings → Notifications, and make sure notifications for Sai are allowed in your device settings.

Location sharing

Turn location sharing on or off from the settings on the Walk screen. To keep sharing after closing the app, set location permission to “Always” on iPhone, or keep the sharing notification on Android. Updates may be delayed if the app is force-quit or in power-saving mode. Inside Korea the map uses Kakao Map; elsewhere it uses Apple Maps on iPhone and OpenStreetMap-based maps on Android.

An unwanted connection

Go to Us → Settings → Disconnect couple to end the shared space right away. Location and period sharing stop too. Please tell us about unwanted contact or misuse.